Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSCUS402A Mapping and Delivery Guide
Resolve disputes
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSCUS402A - Resolve disputes |
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Description | This unit describes the performance outcomes, skills and knowledge required to investigate, negotiate and resolve disputes between financial services customers and organisations.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit may apply to job roles in any sector of the financial services industry as part of a formal internal dispute resolution process. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish that a dispute exists |
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Element: Investigate the dispute and determine the action to be taken |
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Element: Resolve dispute |
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Element: Finalise dispute |
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